Returns & Exchanges

At ELEVEN Australia, we want you to love your hair and skin care products, which is why we offer a 30-day return policy for items in their original, unused condition. If a product doesn't meet your expectations, we are committed to making the exchange or refund process as seamless as possible.

1

Check Eligibility

Ensure your items are unopened, unused, and in their original packaging within 30 days of the delivery date.

2

Contact Support

Email our customer care team with your order number and reason for return to receive your unique Return Authorization number.

3

Pack & Ship

Securely package your products and include the Return Authorization form before shipping them back to our distribution center.

4

Processing & Refund

Once our team inspects the returned items, we will process your refund or store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing